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Diamond HMI, COVID-19 Update
In light of the current situation regarding the COVID-19 outbreak, please find below an update from the Diamond HMI team.
After recent updates provided by the UK government last week, in relations to the Coronavirus, we would like to assure of all our customers, suppliers and staff we have made adjustments following advice from the NHS and the UK government by implementing new cleaning regimes and adopting our business practices.
Diamond HMI will remain open and continue to serve our customers from our base in Cheshire, UK. However, in order to help us deal with these unprecedented issues we have made amendments to our systems, allowing some of our staff to work from home, with the ability for calls to be diverted to mobiles where necessary. Other precautionary measures include minimising staff contact in our warehousing and distribution centre.
Our business exists to serve our customers. We will always continue to try and do this to the best of our ability. If you have any specific questions, please contact us in the normal way, our telephone numbers will remain the same, and all staff will be available to customers.
From the 16th of March we have taken actions to stop any physical meetings with customers and suppliers at our headquarters, instead we will be using digital platforms to hold online meetings.
Our general supply chain of products from our suppliers in the Far East are beginning to improve, with only selective manufacturers who have suffered a more significant impact due to their location still recovering from what has happened. Where this is the case, we will share information with specific customers.
The coronavirus is constantly evolving in terms of the infection, its impact on the economy and on our business, we expect and hope that things will improve for everyone in the future. We sincerely hope that all our customers, suppliers, staff and all our families stay safe and healthy at this very difficult time. We will continue to align our working practices with recommendations or instructions from the UK government. We strive to balance employee safety with business continuity in the most appropriate way.