ioniTOUCH™ Medical Keyboards FAQs
ioniTOUCH™ Medical Keyboards are designed to support infection control programs in hospitals, GP Surgeries and other healthcare settings.
Please see our FAQ’s below for information regarding ioniTOUCH™ products. If you still require further assistant please contact us directly or use the contact form at the bottom of the page.
What is a medical keyboard?
Medical keyboards provide an easy to clean, wipeable surface that can be decontaminated quickly during normal use, reducing the chance of infections spreading in high-risk areas to vulnerable patients.
Why are medical keyboards important?
Medical keyboards help create an additional barrier of protection against harmful bacteria easily collected on a keyboard surface. Keyboards are considered a high-risk area as multiple users frequently interact with them throughout the day. ioniTOUCH™ Medical Keyboards provide the user with a surface that can be rapidly cleaned, enabling healthcare facilities to avoid the spread of germs that cause infection outbreaks.
What does the Antimicrobial coating do?
By combining an antimicrobial additive into the silicone over moulding and coating, we create an additional layer of protection for the user. The antimicrobial additive helps inhibit bacterial growth on the surface of the device. Our BPR approved antimicrobial additive has PASSED Antimicrobial Efficacy testing against E.coli, MRSA & K.Pneu.
Do Medical Keyboards assist with Infection Control?
Yes, by introducing an ioniTOUCH™ Medical Keyboard within a healthcare setting and performing regular cleaning, infection control practices are made easier and more efficient due to the keyboard’s easy-clean design. Our ioniTOUCH™ Medical Keyboards have been trialled in ward areas at Manchester University hospital and several healthcare professionals recognise ioniTOUCH™ Medical Keyboards as a valuable Infection Control product. For more information click here.
Do ioniTOUCH™ Medical Keyboards contain Latex?
No, none of our medical keyboards or mice contains Latex.
How does the On/Off cleaning mode button work?
All ioniTOUCH™ Medical Keyboards come with an On/Off Cleaning Mode button. This allows the keyboard to be switched off for cleaning purposes without disconnecting so that no key presses appear on the screen.
To activate the cleaning mode simply hold down the button for 5 seconds, wash or wipe down the keyboard and then deactivate cleaning mode by holding the button again for another 5 seconds.
How can I buy ioniTOUCH™ Medical Keyboards?
You can buy any of our keyboards and mice online. Please click here to view the range. Alternatively, please call us directly on +44(0)1477 500450 or email sales@ionitouch.co.uk
Where are ioniTOUCH™ Medical Keyboards used?
ioniTOUCH™ Medical keyboards are already in use in healthcare environments across the UK and Ireland. These include dentists, breast screening clinics and laboratories.
How long will it take to deliver my online order?
Our normal delivery time is 3 – 5 days from receipt of order.
What is the returns policy?
You have 14 days to returns goods if they do not meet your requirements. When returning an item we will provide you with an Return Materials Authorisation (RMA). When requesting an RMA, we will send you a form that must be signed and returned to us. Once accepted, we will provide you with an RMA number and returns address.
All returns must have the RMA number clearly visible on the outer packaging. All products must be returned unused, in their original packaging, and in a re-sellable condition, except if a product is faulty and under warranty. Delivery costs are refundable only if a product is faulty and under warranty.
Please note you can not return customised or made to order products unless faulty.
What can I use to clean an ioniTOUCH™ Medical Keyboard?
ioniTOUCH™ Medical Keyboards can be cleaned with antibacterial spray or Hospital grade disinfectant wipes.
Do you deliver outside the UK?
Yes, however, please contact us directly for shipments outside the UK.
How long is the warranty period?
All ioniTOUCH™ products have a 1 year warranty.